1. Introduction

At Olja, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit olja.me, make a purchase, or interact with us through our digital platforms.

By using our website, you agree to this Policy and our use of cookies as described below.

2. Data Controller

Olja, Olja Jelenc s.p.
Nova pot 29, 1351 Brezovica pri Ljubljani, Slovenia
Email: [email protected]

We are responsible for the collection and management of your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Slovenian law.

3. Information We Collect

We may collect the following categories of data:

a) Information you provide

Name and surname
Email address and phone number
Billing and shipping address
Payment information (processed securely by PayPal or WooCommerce payment gateway)
Messages or inquiries sent to us (via forms or email)
Newsletter subscriptions (via Mailchimp)

b) Information we collect automatically

Cookies and usage data (via Google Analytics)
IP address, browser type, and device information
Pages visited, time spent, and actions taken on the website

4. How We Use Your Information

We use your data to:

Process and fulfill your online orders
Communicate with you about your purchase or inquiries
Send updates, offers, and newsletters (only if you subscribe)
Improve our website and user experience
Ensure the security and integrity of our services
Comply with legal and accounting obligations

We never sell your personal data.

5. Cookies and Tracking

Our website uses cookies to function properly and to improve your browsing experience.

Types of cookies we use:

Essential cookies: Required for site functionality and checkout.
Analytics cookies (Google Analytics): Help us understand how visitors use the site.
Marketing cookies (Instagram Ads): Used to deliver relevant advertisements and measure campaign performance.

You can manage or disable cookies at any time in your browser settings. For more details, see our Cookie Policy.

6. Data Sharing and Third Parties

We may share your data only with trusted service providers who help us operate our business, such as:

Google Analytics (website analytics)
Mailchimp (newsletter management)
PayPal (payment processing)
Instagram Ads / Meta Platforms (marketing and retargeting)

Each provider processes your data in compliance with GDPR and uses it only for the agreed purpose.

7. Your Rights

Under the GDPR, you have the right to:

Access and receive a copy of your data
Request correction or deletion of your data
Withdraw consent for marketing or newsletter emails
Object to certain processing activities
Request data portability

To exercise your rights, contact us at [email protected].
We will respond within 30 days of receiving your request.

8. Data Retention

We keep your personal data only for as long as necessary:

For orders: until all contractual and legal obligations (e.g. tax) are fulfilled
For newsletters: until you unsubscribe
For analytics: anonymized after statistical use

9. Security

We use secure SSL encryption and reliable hosting to protect your data from unauthorized access, loss, or disclosure.
Online payments are processed securely via PayPal — Olja does not store or access your card details.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “last updated” date.
We encourage you to review it periodically.

11. Contact

For any questions or privacy-related requests, please contact:
Olja, Olja Jelenc s.p.
Nova pot 29, 1351 Brezovica pri Ljubljani, Slovenia
Email: [email protected]

You can return or exchange items that are unworn and unwashed with original product tags attached within 14 days from the date your order was delivered.*

Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, and items tagged final sale on our website. Other exclusions may apply.

Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase.

*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Olja e-commerce site is contingent upon product availability and discretion in managing inventory. Olja explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.

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