OLJA – Olja Jelenc s.p.
At OLJA, Olja Jelenc s.p. (hereinafter referred to as “OLJA”), we respect your privacy and are committed to handling your personal data responsibly and lawfully.
This Privacy Policy explains what personal data we collect when you use our website and online store, how and why we process it, with whom we may share it, how long we retain it, and what rights you have regarding your personal information.
We process personal data in accordance with the General Data Protection Regulation (GDPR), the Slovenian Personal Data Protection Act (ZVOP-2), and other applicable legislation.
Data Controller:
OLJA, Olja Jelenc s.p.
Nova pot 29
1351 Brezovica pri Ljubljani
Slovenia
Email: [email protected]
Website: olja.me
When you use our online store, place an order, create an account, or contact us, we may collect the following personal information:
We collect only the personal data necessary for specific and lawful purposes.
We process your personal data for the following purposes:
Order Processing and Contractual Obligations
To receive and process orders, facilitate payments, deliver products, communicate with customers, and manage returns and complaints.
Legal basis: Article 6(1)(b) GDPR.
Compliance with Legal Obligations
To issue invoices, maintain accounting records, and comply with tax and other legal requirements.
Legal basis: Article 6(1)(c) GDPR.
Marketing and Newsletters
To send news, product updates, special offers, and other marketing communications where an appropriate legal basis exists.
Where processing is based on your consent, you may withdraw that consent at any time.
Security and Service Improvement
To protect our online store, prevent misuse, maintain security, and improve the customer experience, where an appropriate legal basis exists.
The OLJA online store uses PayPal as its payment service provider.
Depending on availability, customers may choose to pay through PayPal, supported credit or debit cards, Apple Pay, or Google Pay.
To securely process payments, the necessary personal and transaction information is shared with PayPal, which processes such data in accordance with its privacy policy and applicable legislation.
OLJA does not store complete payment card numbers or card security codes. Sensitive payment information is processed by the payment service provider.
We retain transaction records to the extent necessary to process orders, maintain accounting records, and comply with legal obligations.
We use Google Analytics, an analytics service provided by Google, to understand how visitors interact with our website and improve their browsing experience.
Google Analytics may collect information about website usage, devices, browsers, approximate location, and other technical data.
We use Google Analytics in accordance with applicable data protection and cookie regulations.
Analytics cookies and similar technologies requiring consent are activated only after you have provided your consent.
You may change or withdraw your consent at any time through the cookie settings available on our website.
The OLJA website uses cookies and similar technologies to ensure the proper functioning of the online store, improve the user experience, and analyze website traffic.
We may use the following categories of cookies:
Essential cookies may be used without consent where permitted by law.
For non-essential cookies, we obtain your consent whenever legally required.
Further information is available in our Cookie Policy.
We may share your personal data with trusted service providers where necessary to operate our business and fulfill our obligations.
These may include:
Where external providers act as data processors on our behalf, they are required to provide appropriate protection for personal data.
OLJA does not sell personal data to third parties.
We may disclose personal information to competent authorities where required by law.
Certain service providers, including Google and PayPal, may process or transfer personal data outside the European Economic Area (EEA).
Where such transfers occur, they are carried out in accordance with applicable GDPR requirements and with appropriate safeguards where necessary.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
Order and invoice records are retained in accordance with applicable accounting, tax, and business record-keeping obligations.
Customer account information is retained for as long as necessary to maintain the account or fulfill other lawful purposes.
Personal data processed on the basis of consent is retained until consent is withdrawn or the data is no longer needed for the relevant purpose, unless another lawful basis requires further retention.
After the applicable retention period, personal data is deleted or anonymized unless otherwise required by law.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal data is limited to authorized individuals and service providers who require the information to perform their duties.
Under the GDPR, you have the right to:
To exercise your rights, please contact us at:
We will respond to your request within the time limits established by applicable legislation.
If you believe that your personal data is being processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority:
Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec)
You may also contact us directly at [email protected] before submitting a complaint.
OLJA reserves the right to update or modify this Privacy Policy to reflect changes in legislation, technology, or business operations.
The latest version will always be available on our website at olja.me.
Last updated: November 4, 2026
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
OLJA, Olja Jelenc s.p.
Nova pot 29
1351 Brezovica pri Ljubljani
Slovenia
Email: [email protected]
Website: olja.me
You can return or exchange items that are unworn and unwashed with original product tags attached within 14 days from the date your order was delivered.*
Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, and items tagged final sale on our website. Other exclusions may apply.
Return Shipping: Customers are responsible for return shipping charges. Paid shipping fees will not be refunded. Refunds will only be applied to the original form of payment. Returns/exchanges can only be done in the country of purchase.
*Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Olja e-commerce site is contingent upon product availability and discretion in managing inventory. Olja explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.
We use cookies to make our site work and to improve your experience. See our Privacy Policy.